Signing up yourself
On the Login to your account screen (web browser only, not in the Nauticare phone app), follow Signup at the bottom. The page is titled Create your account.
Nauticare may first ask for an invitation code, depending on how it is set up at the time: "But first, enter your invitation code below." Paste the code you were given and press Verify. If the code is wrong or has expired, you see Invalid invitation code and the field is cleared. Retyping the same code will not help; you need a new one. If no invitation code is required, the form opens straight away.
The form asks for:
- First Name and Last Name, each at least 2 characters.
- Email: this becomes your login.
- Company Name: a new company is created with this name, and you become its Management Admin.
- Password and Confirm Password: at least 8 characters, with a mix of uppercase and lowercase letters, at least 1 number and at least 1 special character. Both fields must match.
- How did you hear about us?: choose an option from the dropdown. If you choose Other, fill in Please specify.
Below the fields are two checkboxes. The first signs you up for marketing emails and is optional. The second, agreeing to the Terms and Conditions, Privacy Policy and Subscriber Agreement, is required. If you submit without ticking it, its text turns red. A captcha may also appear. If you press Create Account without completing it, you see Please complete the captcha verification.
When sign-up succeeds, the page says: "We've sent you a confirmation email. Please check your inbox." If it fails, for example because the email address already has an account, you see "An error occurred during sign up. Please try again."
Signing up with Google
On the Create your account page, Sign up with Google sits below Create Account (web browser only, not in the Nauticare phone app). If an invitation code is needed, enter it first; it is carried through the Google step.
After you choose your Google account, you land on Finish creating your account:
- Email is your Google email and cannot be changed.
- First Name and Last Name are filled in from Google; you can edit them.
- Company Name is suggested from your email domain when you sign up with a Google Workspace
(company) account, for example Acme Yachts for
acme-yachts.com. Check it and correct it if needed; with a Gmail address it starts empty. - Password and Confirm Password are yours to enter. You still set a Nauticare password (same rules as above): you need it on the vessel and in the Nauticare phone app.
- How did you hear about us?, the marketing and terms checkboxes, captcha and, when required, Invitation code all apply here too.
Press Create Account and you are signed straight in. There is no confirmation email, because Google has already confirmed you own the address, and your free trial and sample vessel start right away. If a Nauticare account already uses that email, Nauticare signs you in to it (or asks for its password once to link Google) instead of creating a second company. If the page is reloaded, the Google step has to be started again.
Verifying your email address and what you land on
The confirmation email contains one link, and it stays valid for 30 days. When you open it, the page verifies your account on its own ("Please wait while we verify your account..."), then shows "Your account has been verified." with a Login to your account button.
If the link has already been used or has expired, the page says: "We couldn't verify your account. The verification link might be expired or invalid." That screen has no way to resend the link, so contact Nauticare support.
An account stays inactive until it is verified. An inactive account cannot sign in or use the forgotten-password flow, so you must verify first.
Once your account is active (either by opening the verification link or by finishing Google sign-up), your new company starts its free trial and receives a sample vessel so you can explore the app immediately (see Free trial and the sample vessel in the Billing section). When you sign in as your new company's Management Admin, you land on the Fleet page, where your sample vessel is ready to open.
Completing an invitation
If someone at your company or vessel added you, you do not sign up. An account already exists for your email address, and the invitation email links to a Create your account page tied to it.
On that page:
- First Name and Last Name are yours to enter (at least 2 characters each).
- Email is filled in and cannot be changed. It is the address the invitation was sent to.
- Password and Confirm Password set your login password (at least 8 characters, with uppercase and lowercase letters, a number and a special character). If they differ, you see Passwords don't match.
- The marketing checkbox is optional. The terms checkbox is required, and Create Account stays disabled until you tick it.
When you submit, the page shows "Account created successfully." with a Back to login button. Your account is active straight away. There is no separate verification email, because opening the invitation link already proved you own the address.
An invitation link works once and stays valid for 30 days. If someone sends you a new invitation, earlier links stop working. If the link has expired or was already used, the page shows "An error occurred during account creation." Ask whoever invited you to send a new invitation.