Password requirements
Whenever you choose a new password in Nauticare (at sign-up, when resetting a forgotten password, or when changing your password), it must meet four rules shown under the field as you type:
- Mix of uppercase and lowercase letters
- Contain at least 1 number
- Contain at least 1 special character
- Minimum 8 characters long
Forgotten password
On the Login to your account screen, follow Forgot your password?. The page has the same title and asks for one thing:
- Enter your Email and press Send.
- The page answers: "If an account exists with this email, you'll receive reset instructions shortly."
You get that message whether or not the account exists, because the app never confirms which email addresses are registered. A typo gets the same message, so if nothing arrives, check the address you typed before assuming the email was lost. Accounts that are not active yet (never verified, or an invitation never completed) are not sent a reset link.
The email links to a page titled Reset your password. The link works for 4 hours and only once.
- Password: must meet all four password rules above.
- Confirm password: must match, or the field shows Passwords must match.
Press Reset password. When it works, the page shows "Your password has been updated." and takes you back to the sign-in screen after a moment. If the link has been used or has expired, the page shows "An error occurred. Please try again." Request a new link from Forgot your password?.
Completing a reset also:
- Signs you out on every device. This matters if you think someone else has been using your account.
- Unlocks an account locked by 20 wrong passwords. It does not lift a lock caused by wrong two-step verification codes, or a lock set by Nauticare.
A password reset does not change two-factor authentication. If you have an authenticator app or email verification turned on, you are still asked for a code at your next sign-in.
Changing a password you still know
Go to Account → Security and Privacy. The first block shows Password with a Change Password button. The dialog asks for:
- Current Password
- New Password: must meet all four password rules above.
- Confirm New Password: must match.
Press Set new password. The message Password changed appears at the bottom of the screen. If the current password is wrong, the dialog shows an error and stays open.
You stay signed in on the device you are using, but every other session is signed out. A phone or another browser that was signed in will ask for the new password next time.