The sign-in screen
The page is titled Login to your account and asks for:
- Email: the address your account was created with. Upper and lower case are treated the same.
- Password: your Nauticare password.
Press Login. Under the button is the Forgot your password? link, and at the bottom (in a web browser) is "Don't have an account? Signup".
Signing in with Google
Below the form, after OR, is Sign in with Google. It takes you to Google, where you choose your Google account, and brings you back signed in. The button only appears in a web browser, not in the Nauticare phone app.
- The first time, Nauticare links your Google account to your Nauticare account if they use the same email. For a Gmail address or a company Google Workspace address this happens automatically and you get an email saying Google sign-in was added. For any other address, Nauticare takes you to Link your Google account, asks for your Nauticare password once, and then links when you press Link Google account.
- If no Nauticare account uses that email, you see "There is no Nauticare account for this Google account yet." with a Create an account link.
- Two-step verification still applies. If you turned on an authenticator app or email verification, Google does not skip it: you get the same Two-step verification screen as with a password.
- If you cancel at Google, you simply land back on the sign-in screen.
Signing in with Google does not replace your password: you still need it on the vessel and in the Nauticare phone app.
What happens next
After your password (or Google) is accepted, one of three things happens:
- You go straight in if you have no second factor turned on.
- Two-step verification. If you have turned on an authenticator app or email verification, you move to the Two-step verification screen and enter a 6-digit code.
- Setup two-factor authentication. Nauticare's own administrator accounts must have two-factor authentication. If one of those accounts has no method yet, it goes to a setup screen instead. Customer accounts never see this screen.
In the last two cases, sign-in is only half done. The half-finished sign-in lasts 15 minutes. If you press Back to login, you start again from the password screen. If you wait too long, the Two-step verification screen says "Your verification session has expired. Please sign in again.", and the setup screen says "Could not start setup. Your session may have expired."
Once sign-in finishes, where you land depends on your role:
- Company users (including a newly registered Management Admin) land on Fleet.
- Crew members assigned to a vessel land on that vessel's Dashboard.
- Yacht owners who have accepted their yacht invitation land on their owner Dashboard.
- Anyone without an active vessel or company yet (for example an invited owner or crew member who still needs to accept their invitation) lands on Account, where pending invitations appear at the top of the page.
Why the error message never tells you more
A failed password sign-in always shows the same message: "Invalid email or password. Please try again."
That message covers a wrong password, an email address with no account, an account that was never verified and an account that is locked. This is on purpose: it stops anyone from using the login screen to find out which email addresses have Nauticare accounts. It also means the screen cannot tell you why you are refused. If a password you are sure of stops working, your account is probably locked or not yet verified. See When You Cannot Get In.
After 20 wrong passwords, the account is locked. From then on, even the correct password gets the same message.
How long you stay signed in
A sign-in lasts up to 60 days on that browser or device. After that, you are asked to sign in again. If you change or reset your password, or unlink your Google account, every other device is signed out sooner.
Signing out
Open the user menu at the top right of the app (your photo on a computer, the person icon on a phone) and choose Logout, the red entry below Account.
Logging out ends the session on this device only. In the Nauticare phone app, it also stops push notifications to that phone (see the Nauticare on Your Phone section). Your other devices stay signed in. To sign them all out, change your password: that ends every other session.