Account and Sign-in
Getting into Nauticare and looking after your own account — creating and verifying it, signing in, two-factor authentication, passwords and your personal details.
- Management
- Captain & crew
- Owners
Everything in Nauticare hangs off one personal account: one email address, one password, and optionally one or two second factors. The account belongs to you, not to the yacht or the company. You keep it if you move to another vessel, and every permission, notification and signature in the app is attached to it.
The two ways an account starts
- You sign up yourself. You create the account and a new company, and you become that company's Management Admin. With the sign-up form, Nauticare emails you a link to confirm your address before you sign in; with Sign up with Google, you are signed straight in. Once your account is active, your new company gets a free trial and a sample vessel, and signing in takes you to the Fleet page.
- Someone invites you. Management adds you to a yacht or a company. The invitation email has a link where you set your name and password on an account that already exists for your address.
Either way, once your account is set up, you sign in with your email and password (or Google in a web browser) on the Login to your account screen.
Where your account lives once you are in
Open the user menu at the top right of the app (your photo on a computer, the person icon on a phone) and choose Account. That page holds your personal details, your documents, your notification settings and the Security and Privacy tab. Security and Privacy is where you change your password, set up two-factor authentication, link or unlink Google sign-in, and leave a vessel or company.
What is in this section
- Creating an account and verifying it, whether you signed up or were invited, and what a new company registrant lands on.
- Signing in, and what the sign-in screen means when it refuses you.
- Two-factor authentication: the two methods, how to turn each one on, and how signing in changes once one is on.
- What to do when you cannot finish two-step verification or your account is locked.
- Resetting a forgotten password and changing one you know.
- Your personal details and photo.
- Leaving a vessel or company, and deleting your account.
What is not here
Adding, inviting, editing or removing other people is covered in the Users section. This section covers only your own account. Your certificates, passports, medical and financial records are on the same Account page but have their own sections. The free trial and sample vessel you get after signing up are covered in Billing.
Articles in Account and Sign-in
- Creating and Verifying Your AccountSelf-service company registration (form or Google, optional invitation code), what a new registrant lands on, email verification, and completing an invitation link.
- Leaving a Vessel, a Company, or Deleting Your AccountThe Danger Zone and Dead Zone at the bottom of Security and Privacy, what leaving actually removes, and the emailed-code confirmation that permanently deletes an account.
- Resetting and Changing Your PasswordPassword requirements, the Forgot your password? flow, changing a password you still know from Security and Privacy, and what each one does to your other sessions.
- Signing In and OutThe Login to your account screen, signing in with Google, where you land after signing in, why the app shows only one error message, how long a sign-in lasts, and how to log out.
- The Required Two-Factor Setup ScreenThe Setup two-factor authentication screen that only Nauticare's own administrator accounts see at sign-in; customer accounts, including Management Admins, never get it.
- Two-Factor AuthenticationThe two second factors Nauticare supports (an authenticator app and emailed codes), how to turn each on or off in Security and Privacy, and how they change sign-in.
- When You Cannot Get InLost phone, missing email code, locked account, expired verification session, email-only codes on an offline on-board app, problems signing in with Google. What each looks like and which ones you can fix yourself.
- Your Account Page and Personal DetailsReaching the Account page, which tabs each kind of user gets, answering pending invitations, linking Google sign-in, and editing your personal details, next of kin and profile photo.