A linked card is looked up afresh every time someone reads it, using that reader's own access — not the sender's. What the sender could open when they sent it does not matter. So the same card in the same message can open normally for one person and be greyed out for another.
The wordings
| Card reads | Meaning |
|---|---|
| … — you don't have access | The record exists, but you do not have permission to see it, or the yacht no longer has the module it belongs to. |
| … — no longer exists | The record has been deleted. |
| Task — not available | You cannot see this task: it has been deleted, you are not allowed to see it, or the yacht no longer has the module it belongs to. Tasks never say which. |
| … — could not load | The card could not be fetched just now. Reload the page to try again. |
A greyed-out card cannot be clicked. A card shows … for a moment while it loads.
Why it happens
- Permissions. A card follows the same rules as the page the record lives on. A crew member who cannot open a form category, a document category or inventory on their own sidebar cannot open a card for one either. Permissions are covered in the Roles and Permissions section.
- Permissions change. Access is checked at the time of reading. If someone's permission is removed, cards already sent to them lock too; if it is granted later, they open.
- Modules. If the yacht's licence loses a module, cards pointing into it lock for everyone.
- Deleted records. A card to a deleted record stays in the chat but reads no longer exists.
What to do
Nothing in Messaging changes what you can open. If you need a record a card will not show you, ask the sender or your captain — the permission itself is granted on your crew record, not here.