Access to Nauticare is tied to the paid period. Two things can interrupt it: a renewal payment that fails, or a billing period that runs out because a free trial ended or a subscription was cancelled.
Immediate lock vs. the grace period
Whether you get a grace period after CURRENT PERIOD END depends on why the period ended:
- Failed renewal payment (3-day grace period) — A running subscription paid through the app gets a 3-day grace period after CURRENT PERIOD END, and the app keeps working normally throughout it. That covers a renewal payment that fails or is slow to clear.
- Cancelled subscription (no grace period) — When a subscription is cancelled, access continues until CURRENT PERIOD END and then locks immediately the day after CURRENT PERIOD END with no grace period.
- Expired free trial (no grace period) — When a free trial reaches CURRENT PERIOD END, access locks immediately the day after CURRENT PERIOD END with no grace period.
For a plan Nauticare invoices or manages directly, any grace deadline is whatever Nauticare has set on the account.
A failed payment
When a renewal payment fails, the subscription is flagged straight away, even while the paid period or grace period is still running. On the Billing page a red message appears in the Subscription card:
Your latest payment has failed. Please update your payment method before (date) to avoid access restrictions.
The date shown is the end of the grace period. While the payment is failing, the buy controls disappear from the page. Cards for plans you do not already hold are hidden entirely, and you cannot add a plan or start a checkout until the payment is sorted out. Plans you hold stay visible as Purchased, and the Superyacht card stays, since that is an enquiry rather than a purchase. Manage Subscription stays available too, because that is where you fix it.
Once the grace deadline has passed as well, the message changes to:
Your payment has failed and the grace period has ended. Your account is now in read-only mode. Please update your payment method to restore full access.
A trial or cancelled subscription that has run out
If there is no failed payment but the period has simply ended (because the trial expired or a cancelled subscription reached the end of its paid period), the app shows nothing red on Billing. Instead the Subscription card flips to a Not Active chip (the Free Trial chip goes too) and the plan rows disappear. The plan cards become buyable again, and buying goes through the Set up your subscription wizard, which is also where you decide what happens to the vessels you already have.
The banner during the grace period
Once CURRENT PERIOD END has passed and you are inside a grace window, a yellow alert banner appears at the top of the page for management users, on every page except Billing itself. It is titled Payment Issue when a renewal payment failed, and Access expired otherwise, and it names the date the grace period ends. A Management Admin in the web app also gets a Go to Billing button on it; other management roles see the warning without the button, since they cannot act on it. Crew do not see this banner — for them the subscription is management's business until access actually stops.
What stops working when access locks
Once the paid period (and any grace period) has passed, the account locks into read-only mode immediately:
- Nothing can be changed. Every attempt to create, edit, delete or upload anything is refused by the server with the message: Subscription expired. Please renew your subscription to perform this action. This applies across the whole app.
- The menus empty out. The sidebar loses its navigation items, and the AI chatbot is no longer available.
- Management Admins are sent to Billing. Any attempt in the web app to open a company or vessel page redirects to the Billing page, which stays fully usable so the subscription can be renewed. The Account page and the Help page also remain reachable.
- Everyone else is sent to their Account page. Crew, captains and other management users landing on a vessel page are redirected to their Account page, which shows a red notice: There is no active plan for this vessel. Please contact management to resolve the issue. From there they can still see and maintain their own personal records — their account details, their own documents and their own medical records — and reach the help page.
A handful of things deliberately keep working regardless: signing in and out, multi-factor authentication, your own account and personal document pages, joining or leaving a company or vessel, exiting demo mode, your dashboard and menu preferences, and reporting a bug.
Getting access back
- Failed payment — open Manage Subscription and update the payment method there. Once the payment goes through, the subscription returns to Active and everything comes back.
- Expired trial or cancelled subscription — buy a plan from the Billing page. The Set up your subscription wizard walks you through the plans and, if you still have vessels, asks which of them to keep and on which plan. Nothing moves until the payment succeeds.
Only a Management Admin can do either. Everyone else needs to ask their management office.