Help Center is reached from the headset icon in the top bar. It is the same page wherever you open it from — with a vessel open or from the fleet level — and it needs no permission, so every signed-in user can reach it.
On a phone the headset button is not in the top bar; open the menu drawer and it is the first of the row of round buttons along the bottom. The buttons beside it — billing for company admins, vessel settings when you have a vessel open and the permission to view its settings (or company settings for a company admin at the fleet level), and cookie preferences — only appear when they apply, so the row is shorter on some accounts.
The page opens on a heading of Help Center. When your account can use the AI assistant, an Ask Nauticare AI card sits at the top, followed by Still need a person? with the three contact buttons, and Frequently Asked Questions underneath.
Ask Nauticare AI
For crew and company members on an active subscription, the Ask Nauticare AI card at the top of the page offers a quick prompt (Ask any question about Nauticare..., up to 300 characters). Typing a question and pressing the arrow button opens the AI assistant panel on a fresh conversation and sends your question straight away. Pressing the arrow button with the input blank simply opens the assistant panel.
Yacht owner accounts and accounts whose company subscription is not active do not see this card; for them the page starts at Still need a person?. For everything the assistant can do once open, see the AI Assistant section.
Frequently Asked Questions
Below the Still need a person? buttons is a list headed Frequently Asked Questions. Each entry is a question you can click to expand; the answer slides open underneath it and the caret at the right flips. Only one answer is open at a time — opening a second question closes the first — and the top question is already open when the page loads. Clicking an open question closes it again.
The questions themselves are maintained by Nauticare rather than by your company. They are held as configuration, not built into the app, which means the list can be corrected or added to at any time without waiting for a new release, and what you see may differ from a screenshot taken a few weeks earlier. Nothing on your side controls the list, and there is no way to add your own questions to it.
If the list is empty or fails to load, the rest of the page still works — the AI prompt, the contact buttons and the bug report form are unaffected.
When the FAQ does not cover it
Use Ask Nauticare AI at the top of the page (or the chat button in the top bar, covered in the AI Assistant section) for questions about how the app works, or use the three buttons under Still need a person?: Email Us, Chat with Us and Let us know.