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Help and Support

The Help Center page, asking Nauticare AI, the ways to reach the Nauticare team, Frequently Asked Questions, and how to report a bug.

  • Management
  • Captain & crew
  • Owners

Help Center is the one page in Nauticare that exists purely to get you unstuck. It brings together an Ask Nauticare AI prompt, the direct routes to reach the Nauticare team, the form for reporting something that is broken, and a short list of frequently asked questions.

Finding it

The headset icon in the top bar opens it, from anywhere in the cloud app. On a phone the top bar has no room for it, so the same headset button sits in the row of round buttons at the bottom of the menu drawer. The on-board app has no Help Center of its own — open the cloud app to reach it.

There is no permission on it. Every signed-in user can open Help Center, whether they are crew on one vessel, a company administrator or a yacht owner, and whether or not a vessel is open at the time.

What is on the page

  • Ask Nauticare AI — where your account has access to the AI assistant (all active subscriptions except yacht owner accounts), a card at the top lets you type a question (up to 300 characters) and press the arrow button to open the assistant right into a fresh conversation with that question. Submitting the box empty opens the assistant without sending a message. For how the chat window works in full, see the AI Assistant section.
  • Still need a person? — three buttons underneath for reaching the team directly:
    • Email Us — writes to the Nauticare team at info@nauticare.io.
    • Chat with Us — opens a WhatsApp conversation with the team.
    • Let us know — opens the Report a bug panel for describing something that is not working, with screenshots.
  • Frequently Asked Questions — a list of common questions, each expanding to its answer.

Other places to get an answer

  • The in-app assistant can also be opened at any time from the chat button in the top bar without leaving the page you are on. See the AI Assistant section.
  • If you cannot sign in at all — a forgotten password, a lost authenticator, an account that is locked — Help Center is behind the sign-in screen and cannot help you. See the Account and Sign-in section instead.

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