A sent bug report goes to the Nauticare team. It is not visible to your company, your fleet managers or anyone else on your vessel — only Nauticare staff can open it.
What is sent with it
Alongside the Section/Page and Description you typed, and any images you attached, the report carries context the app fills in for you:
- The account you are signed in as, including your email address, so the team knows who to come back to.
- The company you are signed in to.
- The vessel you had open at the time, if any. Sending the report from the fleet level — with no vessel open — records no vessel, which is fine, but if the problem is specific to one yacht it is worth opening that yacht first so the report says which.
- The date and time it was sent.
Only what you typed and attached leaves your control. The form captures no screen recording, no diagnostic log and no automatic screenshot, so anything the team needs to see has to be attached by you.
What happens next
Every report arrives on the team's list as Open, and stays there until someone closes it. The team can add notes to it as they work through it and can open the screenshots you attached.
That handling is internal. Your side of the app has no bug report list, no status to check and no reply thread — the confirmation message in the panel is the last you see of the report inside Nauticare. There is no automatic acknowledgement email either.
The report does carry the email address on your account, so that is the address the team has to work with if they need more detail from you or have a fix or a workaround to pass on. Keeping it current is worth the minute it takes.
Chasing a report
To follow up on something you reported, write to info@nauticare.io (via Email Us) or use
Chat with Us from Help Center, and say which section it was about and roughly when you sent
it. That is enough for the team to find it.
Sending the same report again does not speed anything up — it creates a second, separate report. Where something has changed, or you have a better screenshot, say so in a follow-up email rather than re-submitting the form.