Under Still need a person? on Help Center, the Let us know button is for telling Nauticare that something in the app is not working. Pressing Let us know opens a Report a bug panel from the right-hand side of the screen.
Anyone signed in can send one. There is no permission on it, and reports are still accepted when a company's subscription has lapsed.
What the form asks for
Both fields are required and the form will not send without them.
- Section/Page — a dropdown for where in the app you hit the problem. It is a fixed list maintained by Nauticare: Dashboard, Calendar, Map, Messaging, Tasks, Certificates, Documents, Inventory, Maintenance, SMS, Crew (incl. Work/Rest, Leave), Owners, Finance, Operations, Fleet overview, Database (crew docs, ranks, vessel docs, profiles), Form Templates, Controlled Documents, Fleet Map, Users, Nauticare AI assistant, Settings & profile, Billing, Login & sign-up and Other. Pick the closest match; Other is there for everything else. Leaving it blank shows Please select a section.
- Description — a free-text box, several lines tall and resizable. The panel asks for the bug and the steps to reproduce it, and that is the part worth spending time on: what you were doing, what you expected, what happened instead. Leaving it blank shows Description is required.
Attaching screenshots
Under the two fields is an upload area headed Upload image(s) related to that bug.
- Upload opens your file picker. It takes one image per press, so press it again for each further screenshot.
- You can also drag images straight onto the area, several at once — it highlights as you drag over it.
Only images are meant to be attached — the file picker is filtered to image files, and anything that is not an image is ignored when you drag it onto the area.
The two routes have different size limits. An image chosen with Upload must be no larger than 20 MB; a bigger one is not added and the area shows File size must be less than 20MB. An image you drag in must be no larger than 10 MB, and an oversized one is dropped without any message, so check that the thumbnail appeared.
Each attached image shows as a thumbnail with a small × on it, which removes that image from the report. There is no set limit on how many you attach, though a very large batch of images can grow the report beyond what the panel can send in one go.
Sending
Send, at the bottom of the panel, submits the report. It is disabled while the report is being sent, so a slow connection cannot produce duplicates.
The panel then replaces the form with a confirmation — Your report has been submitted successfully! — and a Close button. Closing clears the form, so opening Let us know again starts a fresh blank report.
Nothing is saved as a draft. Closing the panel before pressing Send, or reloading the page, discards what you have typed and any images you attached.
What Nauticare receives, and what to expect afterwards, is covered in After You Send a Bug Report.