Under Still need a person? on Help Center, two buttons put you in touch with the Nauticare team directly alongside Let us know for reporting a bug.
Email Us
Email Us writes to info@nauticare.io. Pressing it opens a new message in whatever mail
application your device is set up to use, already addressed. If nothing happens when you press it,
your browser or device has no mail application configured — write to the same address from your
normal mail client instead.
Email suits anything that needs detail, a paper trail, or attachments: an account change, a billing question, a request for training, or a description of something that went wrong that is longer than a chat message.
Chat with Us
Chat with Us opens a WhatsApp conversation with the Nauticare team. Pressing it opens WhatsApp in a new tab or, on a phone, in the WhatsApp application itself, so it works best on a device that already has WhatsApp set up.
Chat suits short, immediate questions — the kind where one answer unblocks you.
Choosing between them, and the alternatives
- A question about how the app works — where your account has the in-app assistant, try Ask Nauticare AI at the top of Help Center (or the chat button in the top bar) first. It answers from Nauticare's own help material and can look up your own records. See the AI Assistant section.
- Something is broken — use Let us know rather than email or chat. It opens the Report a bug panel and records the section you pick, your account, the vessel you had open and any screenshots you attach in one place, which the team can act on without a round trip.
- You cannot sign in — none of these routes are reachable, because Help Center is inside the app. Use the recovery options on the sign-in screen; the Account and Sign-in section covers them.
Both Email Us and Chat with Us leave the app: they hand off to your mail application or to WhatsApp, and neither records anything inside Nauticare. Nothing you send this way appears in the app afterwards.