Work down this list. The first question that gets a "no" is your answer.
1. Can anyone else on the yacht see it?
Ask a colleague — ideally the captain, who holds every permission on the vessel.
- They can see it, you cannot → your permissions. Go to step 3.
- Nobody can, not even the captain → the yacht's plan does not include that area. See "Modules and permissions".
2. Are you on the right yacht?
Permissions belong to a person on one vessel. Management users move between yachts through Fleet → All and come back with Back to Fleet; check the vessel name in the sidebar before concluding anything is missing.
An area present on one yacht and absent on another normally means the two are on different plans.
3. Is it the whole area, or one page inside it?
- The area is missing from the sidebar entirely → you are missing the View permission for it. View is what puts an area in the sidebar; the other ticks in the group do nothing without it.
- The area is there but one page under it is not → that page has its own tick. Several areas are split into more than one group, so it is quite possible to browse an area's records and not its tasks, or one document category and not another.
- Only some categories appear → document, certificate, SMS, form and inventory permissions are granted category by category. You hold View on the ones you can see and not on the rest.
4. Is it a tab on somebody's record?
The tabs on a colleague's Member Details page each have their own permission — Other Crew's Details for Financial Information, Other Crew's Passports, Visas and Certificates for Certificates and Passport and Visa, Other Crew's Medical Information, Other Crew's Private Documents. The Permissions tab additionally needs Manage permissions, and only ever appears on a crew member's record — never on a Captain's or a Viewer's.
If the record you are looking at is your own, none of that applies — see "Your own records".
5. Is it a button rather than a page?
A greyed-out or absent button is usually the Edit, Delete, Complete or Close form tick missing from a group whose View you do hold.
Three other explanations:
- Viewer roles. A Viewer on a yacht, and a Management Viewer in the company, can open everything and change nothing. Every editing control is gone by design.
- An on-board-managed vessel. Once a yacht is running the on-board Nauticare app — and while it is being set up or wound down — its Maintenance, Tasks and Inventory records are shown in the cloud but not editable there. Viewing, filtering and exporting still work.
- A lapsed subscription. Once the company's subscription has run out and its grace period has passed, saving changes is refused for everybody on every yacht, while viewing keeps working. See the Billing section.
6. Nothing but the Dashboard?
A crew member who has been given no permissions at all sees very little — the vessel Dashboard, the Map, Messaging if the yacht has it, and their own Account page. Even the Crew group needs at least one permission before it appears. If this is you, your permissions were never filled in; ask the captain or your management office to set them on your Permissions tab.
7. Was it just changed?
Permission changes arrive while you work — a page you have just lost sends you back to the vessel Dashboard. A role change shows only after a refresh or when you come back to the app, and on a yacht running the on-board app, only after its next sync. See "Per-yacht permissions".
8. Still stuck?
If your permissions look right on paper, have someone open your Permissions tab and compare. The change history underneath it records every previous change, so it will show whether something was recently removed and by whom.