The on-board app shows a status pill across the top of every page. It is the one place that tells you whether the yacht is currently talking to the cloud, and whether anything is still waiting to go up. It refreshes itself every few seconds.
Under the message, the pill always shows when the yacht last reached the cloud: Last synced just now, Last synced 12m ago, Last synced 5h ago, Last synced 3d ago, or Never synced.
Green: connected
The yacht counts as connected while it has reached the cloud in the last couple of minutes.
- All changes are synced to cloud. Everything you have done aboard is in the cloud.
- Syncing 4 changes… A connection is up and the app is uploading. Changes and files are counted separately, for example Syncing 3 changes and 1 file…, because a large attachment can take much longer than a record.
Grey: offline
- Working offline. Changes sync when connection restores. The yacht cannot reach the cloud right now. This is the normal state at sea and is not a problem.
- Working offline. 12 changes and 1 file waiting to upload. The same, with the size of the backlog. Nothing is lost. The queue empties on its own once a connection returns.
- Waiting for first sync… Shown on a newly installed server that has not yet completed a single sync with the cloud.
Yellow: an update is waiting
- 3 cloud updates waiting for a vessel app update. The cloud has sent something newer than this copy of the on-board app understands. Nothing is lost. The updates stay queued and apply by themselves once the on-board app is updated. Mention it to your admin. There is nothing for crew to do.
Red: needs attention
- 2 changes couldn't sync — contact your admin. Some items could not be delivered and the app has stopped retrying them. The message names what is stuck: changes made aboard, cloud updates that could not be applied aboard, or files. Someone has to look at them. See Sync Errors.
- Offline for over 30 days — check connectivity. This does not mean data was lost. It is a prompt to check the yacht's satellite or comms hardware, because a month without a single connection is unusual even at sea.
- Sync status unavailable. The on-board app cannot read its own sync status. Tell whoever looks after the on-board server.
There is nothing to press
Syncing is automatic and continuous, and there is no sync now button. Whenever a connection is available, the on-board app pushes its changes up and pulls the cloud's changes down about every 30 seconds, in the background. After a failed attempt it waits a little longer before trying again, up to about five minutes, so a flaky connection is not hammered. Once the link is back, the next attempt picks everything up.
Keep working normally while offline. Everything you save is stored on the yacht's own server the moment you save it. The sync queue only copies it to the cloud afterwards.