You sign in to the on-board app with the same Nauticare email and password as the cloud app. There is no separate account. Accounts are copied down to the yacht and kept up to date by sync.
Open the yacht's on-board app address in a browser. The Login to your account page asks for Email and Password, and the Login button signs you in. After a successful sign-in you land on the Dashboard.
Two-step verification at sea
If your account has two-factor authentication turned on, you get the Two-step verification page and a 6-digit code box, just as in the cloud app. What differs aboard is which methods you can use:
- Authenticator app works offline. Your phone generates the code and the on-board server checks it, and neither needs the internet. This is the method to have on a yacht.
- Email needs a connection. The on-board app has no mail server of its own. It asks the cloud to send the code, so the yacht must be online at that moment. While the yacht is offline, the Email option is not offered at all.
If email is your only second factor and the yacht is offline, you cannot sign in aboard. The login page tells you that email codes cannot reach you while the vessel is offline and asks you to sign in once the vessel is back online or set up an authenticator app in the cloud app. Set up an authenticator app before you sail. This is the most common way to get locked out of the on-board app.
Two-factor cannot be set up aboard
Turning two-factor on, changing it, or enrolling a new authenticator app all happen in the cloud app. The on-board app can only check a method you already have. An account that must set up two-factor before it can be used gets a message saying so when it tries to sign in aboard. Set it up in the cloud app from a device with internet, then sign in aboard again.
Repeated wrong passwords lock an account, the same as in the cloud. A lockout that happens aboard is reported to the cloud when the yacht next syncs, so your admin can see it and it applies everywhere, not just on that one yacht.
Staying signed in
A session aboard lasts 30 days and renews itself while you keep using the app, so crew are not asked to sign in every watch. You are only signed out after a long spell without using it. Log out from the avatar menu in the header when you hand a shared computer over.