Every answer from the assistant has a Report button underneath it. Use it when an answer was wrong, unhelpful or inappropriate.
Reporting
Press Report under the answer. A Report Message window asks Why are you reporting this message? and gives four reasons:
- Incorrect information
- Inappropriate content
- Spam or repetitive
- Other issue
Pick a reason. Submit stays disabled until you do. You can also add a description, which is the most useful part of a report: say what you expected, or what the answer got wrong. Then press Submit. Press Cancel to close the window without sending anything.
After the report is accepted, the window closes and the button on that answer changes to Reported. You cannot press it again, because each answer can only be reported once. The answer still shows Reported when you reopen the conversation later. If the report cannot be sent, the window stays open with an error so you can try again without re-entering anything.
What reporting is for
Reports go to Nauticare, not to your company. Nauticare uses them to improve the help material behind the assistant. Several reports on the same subject show that an article is missing, out of date or being misunderstood. Each report is stored with its conversation, so Nauticare can see the exact question and the exact answer.
Reporting gives feedback. It does not open a support request. Nothing is fixed straight away, you do not get a reply in the chat, and the answer is not removed or replaced. If you need help now, rephrase your question and ask again, or contact support from the Help Center (the headset icon).
Reporting an answer does not affect anyone else's chats. The only change to your own history is the Reported mark on that answer.