Some controlled documents are marked as password protected by the company office. When you try to open or download one, an Enter Password window appears first, telling you that the document is secure and asking you to enter your account password to access it.
What password to enter
Your own login password — the one you use to sign in to Nauticare. It is not a password belonging to the document, and it is not shared with anyone else. The prompt exists because accounts are often left signed in on shared terminals: it confirms that the person actually at the keyboard is the person the account belongs to.
Enter it and press View. Cancel takes you back without opening the document.
How long an unlock lasts
An unlock lasts ten minutes, after which the prompt comes back. It is tied to you, to that vessel and to that one document, so unlocking one protected document does not unlock the others.
The unlock also covers the PDF download: if you ask to download a protected document without having unlocked it, you get the password prompt first, and the download starts once you pass it.
If the password is refused
- Incorrect password — the entry was wrong. Wrong attempts here count towards the same account lockout as wrong attempts at sign-in, so repeated guessing can lock the account.
- Too many attempts — the prompt is rate limited. Wait a moment before trying again.
If your unlock has already expired by the time you open the document again, the prompt simply comes back.
The AI assistant never opens a password-protected document, even after you have unlocked it; it can only tell you the document exists.