Work down this list if a push notification you expected did not arrive:
- Are you using the Nauticare iPhone or Android app? Push notifications only go to the Nauticare app installed from the App Store or Google Play while signed in to your account. Nauticare opened in a mobile or desktop web browser never receives pushes, and neither does the on-board app.
- Is Mobile switched on for that notification type? Open Account → Notifications and check the Mobile column for the row you expected. Only Messages → New messages starts with Mobile on by default; every other notification type starts with Mobile off until you switch it on.
- Does your phone allow Nauticare notifications? Check your phone's Settings → Nauticare → Notifications. If you declined the one-time prompt after signing in, switch notifications on there, then close and reopen the app. On Android, also check that both notification channels (including Messages) are enabled, and check that Do Not Disturb or a Focus mode is not silencing alerts.
- For a chat message, did you already read it or mute the chat? Nauticare holds a new chat message for about 10 seconds before sending a push; if you read the message in the open app during that window, no push is sent. A conversation with Mute notifications switched on in its chat info panel never sends pushes either.
- Is this the phone you are signed in on? Tapping Logout stops pushes to that phone. If someone else has since signed in to the app on a shared phone, pushes on that phone now go to their account instead of yours. Sign in again to re-register the phone to your account.
- For non-chat alerts, did it reach your notifications feed? Tap the bell icon on the yacht concerned. If In-App is on for that type and the notification is not in your feed either, no notification was generated for your account — for example, because the event concerned someone else or you lack the required permission. See the Notifications and Alerts section.
- Are you signed in as an owner? Owners do not receive push notifications.
- Did the event happen aboard a yacht running the on-board app? Notifications raised aboard a vessel-managed yacht are pushed only after the yacht syncs with the cloud, so they arrive once the yacht has an internet connection and completes a sync.
- Was Mobile switched on after the event happened? Turning Mobile on applies only to notifications created from that moment on; earlier notifications are not re-sent.
If everything above checks out and pushes still do not arrive, tap Logout in the app and sign back in to register the phone afresh. If that does not resolve it, contact support via the Help Center (see the Help and Support section).
Pushes still arriving on a phone you stopped using
A phone keeps receiving your pushes until you tap Logout in the app on that phone, someone else signs in on it, or the app is uninstalled. Being signed out because a session expired does not unregister the phone. If you still have the phone, sign in on it while connected to the internet and tap Logout.
If you no longer have the phone, open Account → Notifications on any computer or phone and switch off Mobile in the Toggle All row (if the Toggle All switch already shows off because only some rows are on, switch it on and then off again so every row is turned off). Because notification preferences apply to your account as a whole, this stops pushes to all of your phones until you turn Mobile back on.