A push notification reaches your phone only when two things are switched on: your phone allows Nauticare to show notifications, and the Mobile channel is enabled for that notification type under Account → Notifications. Either one alone does nothing.
1. Allow notifications on the phone
After you sign in to the iPhone or Android app, your phone asks whether Nauticare may send you notifications. Tap Allow.
The phone asks only once. If you tapped Don't Allow or dismissed the prompt, the app cannot ask again, so turn it on in system settings: open your phone's Settings, find Nauticare in the list of apps, open Notifications, and switch notifications on. Then close and reopen the Nauticare app.
Android phones older than Android 13 allow notifications automatically without showing a prompt.
2. Choose which notifications use Mobile
- Tap the person icon at the top right (or your profile photo on a computer) and choose Account.
- Open the Notifications tab.
- In the Mobile column, switch on each type of notification you want pushed to your phone. To turn Mobile on or off for every visible row at once, use the Mobile switch in the Toggle All row at the top.
By default:
- Messages → New messages (When someone writes in a chat you're in) starts with Mobile switched on, so chat pushes work as soon as you sign in to the app and allow notifications on your phone. You can also mute an individual conversation in Messaging by opening the chat's info panel and switching on Mute notifications.
- Every other notification type starts with Mobile switched off, so nothing else is pushed until you turn Mobile on for the types you want.
Each switch saves immediately and applies to notifications created from then on. Your preferences belong to your account rather than to a single device: changing them in the app or on a computer applies across every yacht you work on and every phone where you are signed in.
In the on-board app, the Notifications tab is read-only (Edit in cloud — settings sync down). Change your preferences in the cloud app, and the yacht picks them up on its next sync.
Who can receive pushes
Captains, crew, viewers and company users can all receive push notifications. Owners do not receive push notifications, and the Notifications tab is not shown on an owner account.
Every phone you are signed in on
If you are signed in to the Nauticare app on more than one phone, each of them receives your pushes. To stop pushes on a single phone, tap Logout on that phone. To stop pushes on all of your phones from Nauticare, switch off Mobile in the Toggle All row under Account → Notifications.