Notification pushes
For alerts from tasks, maintenance, documents, inventory, leave requests, risk assessments and permits to work, a push notification tells you only what kind of thing happened, never the record's details. The first line is one of these:
- A task was assigned to you / A task was unassigned from you
- A maintenance task was assigned to you / A maintenance task was unassigned from you
- A document or certificate is expiring / A document or certificate has expired
- An inventory item is low on stock
- An inventory item is expiring / An inventory item has expired
- A leave request was submitted / Your leave request was decided
- A risk assessment was sent back for changes / A risk assessment was withdrawn by the company
- A permit to work needs your authorisation / A permit to work was authorised for you to accept
- A permit to work was handed back for you to close / You were added to a permit to work
- A permit to work is about to expire / A permit to work has expired
- A permit to work’s risk assessment is no longer in force
The second line is always Open Nauticare to view.
These pushes never name the task, the document, the crew member or the yacht. Push notifications travel through Apple's and Google's servers, so Nauticare keeps document titles, crew names and medical details out of the push payload. The full notification is waiting inside the app.
Chat message pushes
When someone sends a message in Messaging and you have not read it after a few seconds, the push shows who wrote and how many unread messages are waiting in that conversation, without including the message text itself:
- Direct chat: the title shows the sender's name and role (for example, Anna Smith · Bosun), and the body says New message or 2 new messages.
- Group chat: the title is the group's name, and the body names the sender (or senders) and the unread count, such as Anna Smith (Bosun): New message or 3 new messages from Anna and Ben.
- Company users: because office users work across multiple yachts, the body starts with the yacht's name (for example, Sea Breeze · New message).
If more messages arrive in the same conversation before you open it, the latest push replaces the earlier one on your phone with the updated unread count.
Where a tap takes you
- Tapping a chat message push opens Messaging directly in that conversation on the relevant yacht.
- Tapping any other notification push opens the Notifications and Alerts page (titled Notifications for company users), where the full notification is waiting in your feed; click the notification in the feed to open the related task, document or record. If you have switched off In-App for that notification type under Account → Notifications, the push still arrives on your phone, but the notification will not appear in your feed.
For a notification push, which yacht's Notifications and Alerts page opens depends on your role:
- Crew, captains and viewers land on the yacht they are assigned to.
- Company users land on the yacht their most recent push was about. If several pushes arrived across different yachts, use Back to Fleet (in the menu drawer on a phone) to open another yacht. If there is no yacht to resolve, you land on the Fleet page.
If the app asks you to sign in first, signing in takes you to your normal start page instead.
Yachts with the on-board app
On a yacht that runs the on-board app, notifications raised aboard — such as a task assigned aboard or an inventory item dropping below minimum stock — are pushed only after the yacht syncs with the cloud. While the yacht is offline, no phone push can be sent for those events; the pushes go out once the yacht reconnects and syncs. (Messaging, Risk Manager and Permits to Work run only in the cloud app.)