Access to Maintenance is controlled in two places: the yacht's active modules, and the per-user permissions set on a crew member.
The module gate
The whole area — the sidebar entry and every page under it — appears only when the Maintenance module is active for that yacht. If a colleague has it and you do not, or it has disappeared for everyone, the yacht's module set is the thing to check, not your permissions.
The permissions
On a crew member's permissions, Maintenance is a group with two sub-groups:
Equipments and Components
- View — see the maintenance area at all: the Overview tree and table, archived components, component details, manuals, the Component Hours page, and (when Marine Insight is connected) the Connector Data page.
- Edit — create and change equipment and components, archive and restore components, move and reorder them, save running-hours readings, upload, link and delete manuals, import components, and start AI task generation from a manual.
- Delete — delete equipment and components (when they have no maintenance history).
Tasks
- View — see maintenance tasks and task schedules: the Upcoming, Open, Overdue, Critical Tasks and History pages, the Maintenance Overview counters, the maintenance alerts on the Dashboard and Notifications & Alerts pages, and the PMS and Tasks tabs on a component.
- Edit — create and change task schedules and maintenance tasks, generate a task from a schedule early, change a task's status, and postpone or un-postpone it.
- Complete — close out a maintenance task.
- Delete — delete uncompleted maintenance tasks and task schedules, and archive or restore completed maintenance tasks in History.
The two sub-groups are independent, and this is the most common source of confusion. Someone with Equipments and Components → View but nothing under Tasks reaches Maintenance and sees the machinery register, the manuals and the hours — but no task lists, no PMS or Tasks tabs, and no overview counters. Conversely, task permissions alone are not enough to reach the section: the maintenance view permission is what puts Maintenance in the sidebar in the first place.
Maintenance permissions are separate from the general Tasks area, which has its own set. A crew member can be given maintenance tasks without being given general vessel tasks, and the other way round.
Setting up telemetry connectors (Vessel Settings → Connectors) and toggling whether company management users can be assigned to tasks (Vessel Settings → Tasks) are gated by Vessel Settings view and edit permissions rather than maintenance permissions. And on a component's page, the open Permit to Work banner appears only if you have permission to view permits to work, while the Inventory tab requires the Inventory module and permission to view inventory.
These permissions apply to crew. Company administrators, company users and captains have full access by their role, and the viewer roles can see everything but change nothing. A yacht owner does not get the maintenance area through these checkboxes; owner access is set separately.
Read-only on yachts running the on-board app
Maintenance, Tasks and Inventory are the areas whose records can be owned by a yacht's on-board Nauticare app rather than by the cloud. Once a yacht is running that app — and while it is being installed or wound down — the cloud shows the maintenance data but hides every button that would change it, no matter what your permissions say. Nothing is disabled with an explanation; the buttons are simply not there. Edits are made in the on-board app.
Viewing, filtering, sorting and exporting continue to work normally, and the Component Hours page keeps a Sync status column where a telemetry provider feeds a reading, so you can still see when a meter last reported.
While the on-board app is being installed or decommissioned, a banner at the top of the page says so and shows when the yacht last synced. Once the yacht is settled on the on-board app that banner gives way to a sync status pill, which reports whether the vessel is online, how long ago it was last in contact, and whether changes are waiting to reach it. The On-board App section explains the arrangement.