Most people reach Nauticare through an invitation from someone who already uses it — someone in your company's office, or on the yacht you are joining. The invitation email takes you to a Create your account page where you enter your name and choose a password; after that you sign in normally. If instead you signed your own company up, you chose the password during sign-up and confirmed the account from the email that followed. The Account and Sign-in section covers signing up, multi-factor authentication and forgotten passwords in full.
Where you land
Nauticare sends you to the place that matches who you are:
- Crew — straight to your yacht's Dashboard. You do not choose a yacht; you are attached to one.
- Management users — the company Fleet list, from which you open a yacht.
- Owners — your own Dashboard in the owner portal.
Your first sign-in after an invitation is the exception. Until you accept the invitation you have not joined the yacht or company, so you land on your Account page, where it waits with an Accept button; once you accept, Nauticare takes you on to the place above. An owner who has signed up but not yet accepted the yacht invitation lands there in the same way.
Worth doing first
- Fill in your Account. Open it from your avatar in the top right and start on Personal Details — the tab carries a marker while something required there is still missing. Crew get further tabs on the same page for their certificates, passport and other records; the certificate, passport and form tabs flag what the yacht is still waiting for.
- Set your notification preferences. Crew and management users choose which kinds of message reach them, and by which channel, on Account → Notifications. See Notifications and Alerts.
- Read your Dashboard. The widgets there are the yacht's short summary of what needs attention, and they are tailored to your permissions. See the Dashboard section.
- Check the bell. Inside a yacht, the badge on it counts what is waiting for you.
- Get the phone app if you want push notifications. The Nauticare app for iPhone and Android is the same app with notifications on your phone. See Nauticare on Your Phone.
- Look at the Help Center behind the headset button, and try Nauticare AI, the chat assistant behind the sparkle button at the end of the header — it answers questions about the app and, with a yacht open, can look up that yacht's records for you. See the AI Assistant section.
Owners have no bell, push notifications or Nauticare AI; the Help Center is there for them too.
If your company has just signed up
A company that signed itself up may begin on a free trial, with a sample vessel in its fleet — M/Y Serenity (Sample), an example yacht filled with made-up maintenance, documents, crew and finances, there to explore before adding your own. A banner marks it. The Fleet section covers the sample vessel and removing it; the Billing section covers the trial and choosing a plan.
If something looks empty
A new account often looks sparse for a good reason: modules the yacht does not license, or permissions not yet granted. Why can't I see something a colleague can? explains how to tell which it is, and who can change it.